# Vibelet — Complete Product Documentation > AI-powered Facebook comment management for businesses that can't afford to miss a lead. --- ## What is Vibelet? Vibelet is an AI-powered Facebook comment management platform that automatically monitors, analyses, and responds to comments on your Facebook Business pages. It uses advanced emotion detection to identify buying intent, complaints, competitor mentions, and opportunities — then responds instantly in your brand voice, 24/7. Unlike basic chatbots or template-based auto-responders, Vibelet understands context, tone, and emotional nuance. It detects 12 distinct emotional signals in every comment and generates responses that sound like they came from your best team member, not a bot. Vibelet is built for businesses where Facebook comments directly impact revenue: automotive dealerships, hospitality, retail, property, healthcare, and any business receiving 50+ comments per week. --- ## How It Works ### 1. Connect Your Facebook Page Link your Facebook Business page to Vibelet in under 10 minutes. Vibelet uses the official Facebook Graph API to monitor comments in real-time. No technical setup required. ### 2. Train Your Brand Voice Upload your FAQs, pricing documents, and brand guidelines. Choose from 6 tone presets — professional, playful, bold, empathetic, concise, or casual. Vibelet learns your vocabulary, approved responses, and communication style. ### 3. AI Monitors and Responds 24/7 Every comment is analysed for emotional signals. Vibelet detects what the person wants, how they feel, and what action to take — then responds automatically in your brand voice. Leads are flagged, complaints are escalated, and competitive mentions are countered. ### 4. Your Dashboard Shows Everything See all comments, responses, sentiment trends, lead pipeline value, and team performance in a single dashboard. Ask questions in plain English using the voice interface — "Which comments this week were almost sales?" — and get instant answers. --- ## 12-Emotion Detection System Vibelet goes far beyond basic positive/negative/neutral sentiment analysis. It detects 12 distinct emotional signals: 1. **Buying Intent** — "How much?", "Is this available?", "Do you have finance?" 2. **Price Enquiry** — Specific pricing questions indicating comparison shopping. 3. **Frustration** — Angry or dissatisfied customers needing immediate attention. 4. **Urgency** — Time-sensitive requests requiring fast response. 5. **Sarcasm** — Detects sarcastic or ironic comments that other tools misclassify. 6. **Competitor Mention** — When someone tags or names a rival brand in your comments. 7. **Compliment** — Positive feedback that can be amplified or thanked. 8. **Complaint** — Negative experiences requiring empathetic response and potential escalation. 9. **Confusion** — People who don't understand your product/service and need guidance. 10. **Comparison Shopping** — "Is this better than [competitor]?" or "What's the difference?" 11. **Spam** — Irrelevant, promotional, or bot-generated comments filtered automatically. 12. **General Enquiry** — Standard questions that need helpful, brand-voice responses. --- ## Brand Voice AI Vibelet doesn't use generic templates. It learns your unique brand voice through: - **FAQ Training**: Upload your frequently asked questions and approved answers. - **Pricing Data**: Your pricing, packages, and promotional offers. - **Brand Guidelines**: Tone of voice documents, approved vocabulary, and messaging rules. - **6 Tone Presets**: Choose from professional, playful, bold, empathetic, concise, or casual as your base tone. - **Custom Rules**: Set specific responses for certain keywords, products, or situations. The result: responses that sound like they came from your team, adapted to each comment's emotional context. A frustrated customer gets empathy. A potential buyer gets enthusiasm. A competitor mention gets strategic positioning. --- ## One-Click Human Takeover When empathy, nuance, or complex decision-making is required, your team can take over any conversation with one click. The handoff includes: - Full conversation history - Sentiment analysis for each comment in the thread - AI-suggested response (editable) - Customer context and previous interactions - Escalation reason Zero awkward transitions for your customer. They never know AI was handling the initial response. --- ## Competitor Tracking Vibelet monitors your comments for competitor mentions in real-time: - Instant alerts when a rival is mentioned - Strategic response suggestions that position your brand favourably - Competitive intelligence dashboard showing how often competitors are mentioned - Non-aggressive response tone — positioning, not attacking --- ## Voice Data Queries Talk to your data using natural language. The voice interface lets you ask questions like: - "Which comments from this week almost became sales but we lost them?" - "What are people complaining about this month?" - "Who's about to buy but hasn't been replied to yet?" - "How many leads did we lose to competitors in the comments?" - "What's our average response time this week?" Answers come back in seconds with data, names, timestamps, and actionable insights. --- ## Pricing Vibelet operates on a single plan model with pricing based on usage: - **Range**: R8,000 – R25,000 per month (South African Rand) - **Variables**: Comment volume, number of Facebook pages, and level of support. - **Free Trial**: 7 days, no credit card required. - **Founding Client Benefit**: Early adopters lock in their pricing permanently, even as features grow and rates increase. All features are included at every price point. There are no feature-gated tiers. The only variable is volume and support level. ### What's Included in Every Plan - AI auto-reply in brand voice - 12-emotion sentiment analysis - Lead detection and qualification - Complaint escalation - Competitor mention tracking - One-click human takeover - Natural language data queries (voice interface) - White-glove onboarding - Dashboard and analytics --- ## Target Industries ### Automotive Dealerships Dealerships receive hundreds of comments weekly on vehicle posts. Comments like "how much?", "is this still available?", and "do you have finance?" represent direct buying intent. Vibelet catches these instantly, responds in the dealership's voice, and flags them as qualified leads. Average response time drops from hours to seconds. Validated with automotive clients at R8,000–R12,000/month. ### Hospitality & Restaurants Restaurants and hotels face a constant stream of reviews, booking enquiries, and complaints on social media. Vibelet handles positive feedback with authentic appreciation, routes complaints to management before they escalate publicly, and converts booking enquiries into confirmed reservations. ### Retail & E-commerce Product enquiries, stock availability questions, return requests, and customer service queries flood retail Facebook pages. Vibelet responds with accurate product information, redirects to the right channels, and catches upsell opportunities. ### Property & Real Estate Property listings generate high-intent comments — viewing requests, pricing questions, and location enquiries. Vibelet captures these leads instantly and responds with property details, preventing them from going to competing agents. ### Healthcare & Medical Healthcare requires sensitive, empathetic comment handling. Vibelet uses appropriate tone for medical enquiries, never provides medical advice, and escalates sensitive comments to qualified staff immediately. --- ## Technical Architecture - **Frontend**: Custom-built web application deployed on Vercel. - **Backend**: Supabase (PostgreSQL) for data storage and real-time subscriptions. - **Automation**: Make.com for workflow orchestration and Facebook API integration. - **AI**: Large language models for emotion detection, brand voice generation, and natural language data queries. - **Facebook Integration**: Official Facebook Graph API for real-time comment monitoring and response posting. --- ## Company Information - **Product**: Vibelet - **Company**: Pixel Pond PTY LTD - **Location**: South Africa - **Founded**: 2025 - **Founder**: Erika — product builder with nearly 30 years of UX/UI experience. Previous work includes Google, Adobe, Ceros, Morgan Stanley, UBS, U.S. Bank, Tesco Bank, and The Graph. - **Contact**: hello@vibelet.co - **Website**: https://vibelet.co - **App**: https://app.vibelet.co ### Social Media - LinkedIn: https://www.linkedin.com/company/vibelet - Facebook: https://www.facebook.com/profile.php?id=61582632507062 - Instagram: https://www.instagram.com/getvibelet - X (Twitter): https://x.com/getvibelet --- ## Frequently Asked Questions **Q: What is Vibelet?** A: Vibelet is an AI-powered Facebook comment management tool that automatically responds to comments in your brand voice 24/7. It detects leads, handles complaints, tracks competitor mentions, and escalates sensitive issues to your team. **Q: How does Vibelet detect leads in Facebook comments?** A: Vibelet uses advanced sentiment analysis detecting 12 distinct emotional signals including buying intent, price enquiries, urgency, and comparison shopping. When a comment shows purchase intent, Vibelet flags it as a lead and responds instantly. **Q: How much does Vibelet cost?** A: Plans range from R8,000 to R25,000 per month based on comment volume, number of pages, and support level. Every plan starts with a free 7-day trial, no credit card required. Founding clients lock in early pricing permanently. **Q: Does Vibelet sound like a bot?** A: No. Vibelet is trained on your FAQs, pricing, and brand guidelines with 6 tone presets. Every response sounds like it came from your team, not a generic chatbot. **Q: Can I take over from the AI if needed?** A: Yes. One-click human takeover with full AI context, conversation history, and sentiment analysis. Zero awkward transitions for your customer. **Q: What happens when a competitor is mentioned?** A: Vibelet catches rival mentions in real time and prepares strategic responses that position your brand favourably without being aggressive. **Q: What platforms does Vibelet support?** A: Currently Facebook Business pages. Instagram and other platforms are on the roadmap. **Q: How long does setup take?** A: Under 10 minutes to connect your Facebook page. Brand voice training typically takes 1–2 hours with white-glove onboarding support.